Webinar From Receivables to Retention: Strategies for Managing Student Balances in a Shifting Landscape Recorded on: June 10, 2025 Duration: One hour Speakers: Deana Unger, Vice President & Chief Operating Officer, Inceptia Shannon Jones, Assistant Vice President of Business Development, Inceptia Caleb Riggleman, VP of Business Affairs at Chowan University If you would like to request the webinar recap and supporting documentation, please complete the form on this page. With rising costs and limited emergency aid, student account balances are surging and so is the risk of stop-outs. Recent data shows a troubling trend: institutional receivables are on the rise, placing added strain on budgets and threatening student persistence. In this timely session, we’ll explore what the latest numbers reveal about student financial vulnerability and what institutions can do to reverse the trend. You’ll learn how proactive outreach and student-centered support can help reduce balances, improve retention, and protect institutional revenue. Key Takeaways: Current trends and benchmarks in student receivables and balance-related attrition Why reactive collections aren't enough and what proactive engagement looks like Proven strategies to support balance resolution before holds derail progress How Inceptia’s Institutional Balance Outreach can drive results through guided support and warm transfers Join us to gain actionable insights and tools that can help your institution turn financial barriers into successful outcomes. Request Resources Please fill out the form and check the resources that you would like to receive from the “Strategies for Managing Student Balances in a Shifting Landscape” webinar. Webinar Recording Webinar Recap Institutional Balance Outreach Product Sheet Full Name*Title*Organization/Institution*Email Address* Phone NumberView Inceptia's full privacy statement.CAPTCHA Find my representative