News Institutional Balance Outreach from Inceptia Unlocks Financial Roadblocks for Students Lincoln, Neb. (June 10, 2025) For decades, Inceptia has been a trusted leader in default management, successfully guiding borrowers back on track to repay their student loans. Their new service solutions Institutional Balance Outreach builds on their extensive experience working with borrowers to help student understand their financial responsibilities and habits with just the right nudges and counseling to keep balances paid off through personalized borrower engagement. "We’ve been helping institutions lower Cohort Default Rates (CDRs) and improve student repayment success for more than 35 years, with proven strategies and personalized engagement that has had to change as payments and processes evolve. Now, we bring that same expertise and results-driven approach to our Institutional Balance Outreach product. Our highly trained counselors leverage meaningful methods to connect with students, understand their financial challenges, and help them take action to resolve their institutional balances,” said Sue Downing, Senior Vice President & Officer. Why Inceptia? Decades of success in student loan repayment and default prevention A results-driven, student-centric approach that increases resolutions Skilled counselors who specialize in borrower engagement and financial education Seamless transfer of our default management expertise to institutional balance resolution With Inceptia’s Institutional Balance Outreach, institutions can recover lost revenue, re-engage students, and improve financial stability – all while supporting students in achieving their educational goals.