Research Brief The Hidden Cost of Unpaid Balances: How Compassionate, Proactive Outreach Protects Futures & Institutional Revenue Across the country, colleges and universities face a growing, but often unseen, financial crisis: unpaid student balances that quietly erode retention, revenue, and trust. What begins as a missed payment can quickly become a registration hold, a withdrawn student, or a lost future. For students, these balances often reflect confusion and stress rather than unwillingness to pay. For institutions, they signal inefficiency and risk hidden behind spreadsheets and manual processes. Yet the solution isn’t more pressure – it’s more connection. The Hidden Cost of Unpaid Student Balances explores how proactive, compassionate outreach transforms balance recovery from a collections issue into a student success strategy that protects both futures and institutional stability. Request Resources Please fill out the form below and click submit. A link with information will be delivered to the email address you provided. First Name*Title*Organization/Institution*Email address* Phone Number Find my representative