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Lincoln, Neb., May 12, 2026 — Wichita State University Campus of Applied Sciences and Technology (WSU Tech) helped more than 1,100 students overcome financial barriers caused by past-due balances, enabling them to stay enrolled and continue making progress toward completing their education with the assistance of Inceptia’s Institutional Balance Outreach program.

WSU Tech recognized that unpaid student balances, even when relatively small, become obstacles to persistence and re-enrollment. Students with unresolved balances may face challenges registering for future classes, accessing transcripts, or continuing their academic progress. At the same time, providing meaningful outreach to hundreds of students can place a significant burden on institutional staff.

Even when students begin the process, many never make it to enrollment. And the breakdown isn’t happening in one place, it’s happening across the entire student journey. The FAFSA funnel is still leaking — just in new places, with students falling off at every stage from completion to enrollment.

“Every student we help stay enrolled is one more individual moving toward a career, contributing to our workforce and making a better life for their families. This work is about meeting students where they are, helping them understand their options, and removing barriers so they can stay on track, complete their education, and keep moving forward,” said Lacey Ledwich, FAAC, Executive Director, Student Financial Services, WSU Tech.

To address both challenges, WSU Tech implemented Institutional Balance Outreach (IBO), Inceptia’s student-centered outreach solution designed to provide compassionate, personalized support and clear guidance to more than 1,800 students with outstanding balances. As a result, 1,179 student accounts were resolved, helping create a clearer path to continued enrollment.

By removing financial barriers that can disrupt persistence, the initiative helped more students remain enrolled and delivered measurable financial results for WSU Tech, while also reducing operation burden for campus staff. Instead of managing thousands of individual outreach attempts internally, WSU Tech was able to rely on Inceptia’s team to handle student conversations efficiently and compassionately, allowing staff to focus on broader institutional priorities.

“Our goal is always to help institutions support students while improving operational efficiency,” comments Deana Unger, Chief Operating Officer, Inceptia. “When students understand their options, feel supported, and have a clear path forward, everyone benefits.”

Visit Inceptia.org to read the full case study and find out more about Institutional Balance Outreach.

As Wichita State University Campus of Applied Sciences and Technology, WSU Tech stands at the forefront of modern technical education in Kansas, offering over 100 degree and certificate options. These programs cover critical fields such as aviation, health care, manufacturing, design, information technology, police science, culinary arts, business, and more. WSU Tech operates four campuses and serves as the managing partner of the National Center for Aviation Training (NCAT) in Wichita, KS, a city known for its high concentration of STEM jobs.

In 2018, Wichita State University, Kansas’ urban public research university, affiliated with WSU Tech, enhancing the institution’s student-centered focus and aligning with Wichita State’s dedication to innovation and applied learning. This partnership has created a comprehensive educational environment that supports student achievement and meets the evolving needs of industries in the urban heart of Kansas and beyond.

Accredited by The Higher Learning Commission and as a Kansas Board of Regents institution, WSU Tech upholds high academic standards and equips students with the skills necessary for lifelong success and career readiness.

For more information on how WSU Tech shapes the future of technical education and contributes to the workforce in Kansas and beyond, please visit www.WSUTECH.edu.

Follow WSU Tech on social media: Facebook | LinkedIn | Instagram | YouTube | X (Twitter) | TikTok

Inceptia is a nonprofit partner to colleges, universities, and trade schools, helping strengthen enrollment, retention, and repayment outcomes. Our agile, dependable solutions guide students through admissions, financial aid, and loan repayment. With tailored programs, expert staff, and a mission-driven commitment, we extend your team so you can focus on student success.