Student Loan Assistance StudentAid.gov ID When logging into certain Department of Education’s (ED) websites you may have previously used a PIN number to access personal information. Starting May 2015, a security update was made to require students, parents and borrowers to use a StudentAid.gov ID to access financial aid information. A StudentAid.gov ID is a username and password that identifies you as someone who has the right to access personal information on ED websites. The StudentAid.gov ID will replace the prior PIN system of identification. Learn more about the StudentAid.gov ID and account on the Department of Education's website. Should you discover that your federal student loan is delinquent, contact the Inceptia Outreach Team to visit with a trained counselor at 855.471.1615 to learn of repayment options to help you get back on-track.