Grace Counseling
Outreach
Reach borrowers before they have a chance to become delinquent.
Grace CounselingGrace Counseling Mobile
You want fewer delinquent students. Inceptia can help. Through our Grace Counseling Outreach, we assist students during the critical grace period, educating them on repayment and their options. We reach out to students no longer enrolled at least half-time to solve potential issues before they impact your cohort default rate.
First we make contact
  • Using a proprietary strategy, our highly trained counselors (including bi-lingual) conduct outreach to the borrower within a 45-day period.
  • If the borrower is difficult to locate, we conduct extensive skip-tracing strategies to obtain viable contact information.
We provide advice and counsel
  • Once contact is made, we educate them about the repayment process.
  • Direction on their repayment options.
  • Knowledge of their rights and responsibilities.
  • Answers to their repayment questions.
  • Access to web resources including NSLDS and Inceptia’s comprehensive Student Loan Knowledge HQ
  • A toll-free number as a lifeline for future questions.
Quality and Security

The security of all data and the privacy of the student borrowers are protected to the utmost.

  • All contacts and communication monitored for accuracy, service and compliance.
  • Secure website for uploading data and reviewing reports
  • Secure website for uploading data and reviewing reports
  • TECH LOCK® Certified Service Provider, a nationally recognized data and security certification

Talk to Us
  • View Inceptia's full privacy statement.