Repayment Counseling Outreach Expand borrower support with personal outreach. Borrowers may receive repayment communications and still need personal guidance to understand their options and take action. At the same time, providing consistent, individualized follow-up can stretch already-limited financial aid staff capacity. Repayment Counseling Outreach helps institutions provide borrowers with knowledgeable guidance, encourage repayment action and expand outreach capacity without adding to staff workloads. Help borrowers understand their options. Encourage action. Give borrowers the personalized support they may need to navigate repayment and determine an appropriate next step. Extend your team’s reach without adding to staff workload.Help borrowers understand the repayment options available for their individual circumstances.Move borrowers from questions to action through direct connections with their loan servicer.Provide online financial education resources that reinforce informed financial decision-making. Expand capacity. Understand portfolio performance. Inceptia student advocates work as an extension of your financial aid team, providing persistent outreach by phone, email and text. Unlimited outreach attempts allow advocates to devote the time needed to connect with borrowers, understand their circumstances and help them take the next step while your staff remains focused on other institutional priorities. Comprehensive reporting provides visibility into outreach activity, borrower response and account resolutions, helping your institution monitor progress and better understand portfolio performance. Align program costs with borrower resolutions. Resolution fees are based solely on borrower situations that are successfully resolved, aligning program costs with meaningful borrower outcomes. Protect borrower information. Student data and borrower privacy are protected through secure processes designed to support accuracy, service and compliance. Monitor contacts and communications for accuracy, service and compliance. Upload data and review reports through a secure website. Work with a Clearwater Compliance Assessment Certified organization recognized for its data security practices. See what’s building beneath your CDR. Explore Inceptia’s CDR Delinquency Tracker to better understand current borrower delinquency trends, identify the segments contributing to institutional risk and determine where earlier intervention can make a difference. Talk to us We'd love to answer any questions you may have and provide assistance with a demo or other information. Request a demo Request a product sheet Ask a question First Name * Last Name * Title * Organization/Institution * Email * Phone State * --None-- AK AL AR AZ CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA RI SC SD TN TX UT VA VT WA WI WV WY Message * Required fields Find my representative