Keeping it Cool
Leveraging Emotional Intelligence for Better Communication Outcomes

Recorded on: Tuesday, August 11, 2020
Duration: 1 hour
Cost: FREE
Speaker: Evan Roth, Principal and Executive Coach of Roth Consultancy International

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Matters of money are big in people’s lives – maybe now more than ever. The Financial Aid Office knows this all too well. How do we handle interactions with students that show we care, want to be of service, and that we want them to succeed even when we might not be able to tell them what they want to hear? One answer may be in enhancing our Emotional Intelligence.

Emotional Intelligence is the ability to identify, use, understand, and manage emotions in an effective and positive way. A high Emotional Intelligence helps individuals to communicate better, reduce their anxiety and stress, defuse conflicts, improve relationships, empathize with others, listen effectively, and effectively work through many of life's challenges.

Join us as Evan Roth, Principal and Executive Coach of Roth Consultancy International guides us through an exploration of some Emotional Intelligence components. We’ll talk through:

  • How awareness of how our emotions can positively impact our interactions with students
  • How listening and empathy can produce outcomes
  • How reframing stress can keep us from becoming entirely depleted
  • How regulating our emotional expression can serve us and others

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