What We Have Learned, What We Recommend and How We Can Best Help Students

Recorded on: Thursday, October 17, 2019
Duration: One hour
Cost: FREE
Speakers: Deana Unger, Vice President of Financial Aid Operations, Inceptia
Dr. Scott Lapinski, Director of Financial Aid, The University of Texas at Tyler

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Verification—it strikes fear into the hearts of not only students but financial aid administrators everywhere. This cumbersome process can test the limits of any financial aid office and can lead to the unfortunate delay of educational goals for students who become overwhelmed in the process. Having processed thousands of verifications for schools across the country, Deana Unger will present a critical reflection on current trends, challenges, and opportunities, with the goal of significantly improving the user experience and combating verification melt. Scott Lapinski will join in as we share insights on top verification errors, student inquiries, recommendations for efficient processes, and student support tips including a use case from the University of Texas at Tyler.

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