Webinar Early Support, Lasting Success: How Pre-Collections Improves Student Retention Presented on: October 28, 2026 Time: 12:30 p.m. ET / 11:30 a.m. CT Cost: FREE Speaker: Denise Varrientos, Senior Director, Business Office at WSU and Chris Campbell, AVP, Business Development at Inceptia If you would like to request the webinar recap and supporting documentation, please complete the form on this page. Financial barriers should not dictate a student's academic future. This session reframes pre-collections work from a rigid debt-recovery process into a powerful mechanism for student advocacy, success, and institutional loyalty. Attendees will discover how shifting from reactive collection tactics to proactive financial engagement directly stabilizes enrollment and drives retention. We will explore how to build a collaborative bridge between fiscal offices and admissions teams, ensuring a unified, supportive campus experience from day one. Finally, we will break down practical strategies for delivering empathetic, high-touch customer service through human-centric outreach. Participants will leave with actionable insights on how to catch financial red flags early, clear paths to graduation, and transform difficult billing conversations into supportive interventions that keep students in school. Request Resources Please fill out the form and check the resources that you would like to receive from the “The Student Parent Opportunity: Strategies to Strengthen Enrollment, Retention and Completion” webinar. Webinar Recap Enrollment Ready Outreach Solutions Brochure Full Name*Title*Organization/Institution*Email Address* Phone NumberView Inceptia's full privacy statement.CAPTCHA Find my representative