Webinar Empowering Change: The New Culture of Financial Aid Leadership (replay) Date: August 14, 2025 Time: 1:00 p.m. ET / Noon CT Duration: One hour Cost: FREE Speakers: Sue Downing, Senior Vice President & Officer, Inceptia Adam Davy, Vice President of Business Development, Inceptia Robert Muhammad, Student Financial Aid and Scholarships Executive Director at North Carolina Agricultural and Technical State University The student experience starts with financial aid. For too long, financial aid offices have been seen as barriers rather than allies. In this recorded session, join Robert Muhammad, seasoned change agent and transformative leader at institutions like Winston-Salem State, Howard University, and now North Carolina Agriculture & Technical State University, as he shares practical strategies for shifting culture, elevating service, and leading with empathy. We’ll explore: Why financial aid offices are often misunderstood and how to change the narrative Hallmarks of a student-centered culture (and how to build one) Hiring and staff development strategies that align with mission and mindset How outsourcing can support – not replace – your team Real-world wins from campuses that have made the shift Whether you’re facing resource constraints, staff burnout, or student dissatisfaction, this conversation will give you actionable ideas and renewed energy to lead change with purpose. Bring your questions and your curiosity - we'll respond after the webinar!