Grace Counseling Grace Counseling Outreach Connect with borrowers about the repayment process to launch a successful financial future. Through Grace Counseling Outreach, we connect with students during the critical grace period, educating them on repayment and their options. Reaching out to students no longer enrolled at least half-time helps solve potential issues and keeps your cohort default rate intact. First we make contact Using a proprietary strategy, our highly trained counselors (including bi-lingual) conduct outreach to the borrower within a 45-day period.If the borrower is difficult to locate, we conduct extensive skip-tracing strategies to obtain viable contact information. We provide advice and counsel Once contact is made, we educate them about the repayment process.Direction on their repayment options.Knowledge of their rights and responsibilities.Answers to their repayment questions.Access to web resources including Federal Student Aid and Inceptia’s comprehensive Student Knowledge HQA toll-free number as a lifeline for future questions. Quality and Security The security of all data and the privacy of the student borrowers are protected to the utmost. All contacts and communication monitored for accuracy, service and compliance.Secure website for uploading data and reviewing reportsInceptia is Clearwater Compliance Assessment Certified. Clearwater is a nationally recognized data security and regulatory compliance firm. Talk to us We'd love to answer any questions you may have and provide assistance with a demo or other information. Request a demo Request a product sheet Ask a question First Name * Last Name * Title * Organization/Institution * Email * Phone State * --None-- AK AL AR AZ CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA RI SC SD TN TX UT VA VT WA WI WV WY Message * Required fields Find my representative
Outreach Repayment Counseling Outreach Expand borrower support with personal outreach. Borrowers may receive repayment communications and still need personal guidance to understand their options and take action. At the same time, providing consistent, individualized follow-up can stretch already-limited financial aid staff capacity. Repayment Counseling Outreach helps institutions provide borrowers with knowledgeable guidance, encourage repayment action and expand outreach capacity without adding to staff workloads. Help borrowers understand their options. Encourage action. Give borrowers the personalized support they may need to navigate repayment and determine an appropriate next step. Extend your team’s reach without adding to staff workload.Help borrowers understand the repayment options available for their individual circumstances.Move borrowers from questions to action through direct connections with their loan servicer.Provide online financial education resources that reinforce informed financial decision-making. Expand capacity. Understand portfolio performance. Inceptia student advocates work as an extension of your financial aid team, providing persistent outreach by phone, email and text. Unlimited outreach attempts allow advocates to devote the time needed to connect with borrowers, understand their circumstances and help them take the next step while your staff remains focused on other institutional priorities. Comprehensive reporting provides visibility into outreach activity, borrower response and account resolutions, helping your institution monitor progress and better understand portfolio performance. Align program costs with borrower resolutions. Resolution fees are based solely on borrower situations that are successfully resolved, aligning program costs with meaningful borrower outcomes. Protect borrower information. Student data and borrower privacy are protected through secure processes designed to support accuracy, service and compliance. Monitor contacts and communications for accuracy, service and compliance. Upload data and review reports through a secure website. Work with a Clearwater Compliance Assessment Certified organization recognized for its data security practices. See what’s building beneath your CDR. Explore Inceptia’s CDR Delinquency Tracker to better understand current borrower delinquency trends, identify the segments contributing to institutional risk and determine where earlier intervention can make a difference. Talk to us We'd love to answer any questions you may have and provide assistance with a demo or other information. Request a demo Request a product sheet Ask a question First Name * Last Name * Title * Organization/Institution * Email * Phone State * --None-- AK AL AR AZ CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA RI SC SD TN TX UT VA VT WA WI WV WY Message * Required fields Find my representative
Repayment Wellness Repayment Wellness Connecting with students to innovatively guide them to repayment success. Over 40 years of extensive experience enables us to develop a proven plan that will guide students to a path of success by creating knowledgeable borrowers that are equipped to manage debt and help you manage your default rates. Repayment Counseling Outreach Guide your students back to successful repayment and improve your school’s default rate. Learn More Grace Counseling Outreach Connect with borrowers about the repayment process to launch a successful financial future. Learn More Repayment Toolkit Take advantage of these free resources to share with students and families to help them enter repayment with a better understanding of their next steps and options. Getting Ready for Student Loan Repayment Getting to Know Student Loans Repayment Rescue Student Loan Forgiveness & Consolidation A NEW SET OF REPAYMENT CHALLENGES Visit the Managing Your CDR e-guide to learn more about the key impacts of resuming repayment and how to help borrowers prepare. Find My Representative