Date: June 10,2025
Duration: One hour
Cost: FREE
Inceptia Speakers: Deana Unger, Vice President & Chief Operating Officer
Sue Downing, Senior Vice President, Marketing and Product Development

 

With rising costs and limited emergency aid, student account balances are surging and so is the risk of stop-outs. Recent data shows a troubling trend: institutional receivables are on the rise, placing added strain on budgets and threatening student persistence.

In this timely session, we’ll explore what the latest numbers reveal about student financial vulnerability and what institutions can do to reverse the trend. You’ll learn how proactive outreach and student-centered support can help reduce balances, improve retention, and protect institutional revenue.

Key Takeaways:

• Current trends and benchmarks in student receivables and balance-related attrition
• Why reactive collections aren't enough and what proactive engagement looks like
• Proven strategies to support balance resolution before holds derail progress
• How Inceptia’s Institutional Balance Outreach can drive results through guided support and warm transfers

Join us to gain actionable insights and tools that can help your institution turn financial barriers into successful outcomes.

Recorded on: April 24,2025
Duration: One hour
Cost: FREE
Inceptia Speakers: Deana Unger, Vice President & Chief Operating Officer
Tim Roethig, Assistant Vice President of Contact Center Operations
Sue Downing, Senior Vice President, Marketing and Product Development

If you would like to request the webinar recap and supporting documentation, please complete the form on this page.

Struggling to get leadership on board with default management efforts? This webinar will equip you with the insights and strategies needed to calculate your delinquency rate, interpret key data points in your reports, and build a compelling case for investment in default prevention tools.

During the session, we will break down what to look for in your delinquency data, discuss what we're hearing from borrowers and schools, and how to translate those findings into a persuasive argument for proactive student loan repayment support.

Join us to gain the knowledge and talking points that can help you secure the resources you need to protect your students and your institution.

Recorded on: Nov. 19, 2024
Duration: One hour
Cost: FREE
Speaker: Mark Krings, VP Client Success and Lincy Meraz, Director, Client Success

If you would like to request the webinar recap and supporting documentation, please complete the form on this page.

Did you know about 40% of borrowers missed their first payment in October 2023? Student loan delinquency presents a challenge for both students and institutions. Proactive management through outreach, debt letters, and counseling can help students successfully navigate repayment while supporting schools in maintaining a healthy Cohort Default Rate (CDR).

This session will cover the importance and current urgency behind managing your CDR, key strategies including targeted outreach, grace period counseling, and repayment planning to equip students with the tools they need to avoid delinquency. Join us to learn how to implement these steps effectively and see the impact they can have on your school’s CDR and overall student success.

Recorded on: Tuesday, July 30, 2024
Duration: One hour
Speaker: Deana Unger, Vice President & COO of Operations at Inceptia

If you would like to request the webinar recap and supporting documentation, please complete the form on this page.

The student loan repayment landscape is set for another significant shift starting October 1, 2024, with consequences reinstated for missed payments. Following a period of unprecedented relief provided by the CARES Act, borrowers and educational institutions alike must now prepare for the challenges ahead with the 12-month on-ramp period ending.

Understanding the implications of this mass repayment resumption is crucial for anticipating its impact on your student borrowers and your institution. In this engaging session, we will dive into the challenges posed by the new repayment schedule for both students and schools. We will also provide actionable recommendations on how to proactively support your borrowers through this transition, ensuring a smoother repayment experience and maintaining institutional stability.

What You Will Learn:

• The details and impact of the federal student loan on-ramp period
• Strategies for helping students navigate the end of the payment pause
• Proactive steps to mitigate the challenges for your institution and support borrower success

Join us to gain valuable insights and strategies that will help ease the strain and ensure a successful transition into the new repayment landscape.

Recorded on: Thursday, May 11
Duration: One Hour
Cost: FREE
Speaker: Dave Macoubrie, Vice President of Repayment Solutions

 

If you would like to request the webinar recap and supporting documentation, please complete the form on this page.

With student loan repayment on the horizon, borrowers and schools will be dealing with a much different landscape of repayment than past trends could predict. The CARES Act has afforded some relief to all student loan borrowers by bringing them current and pausing payments.

Understanding the ramifications of mass student loan repayment resumption on borrowers is critical to helping them proactively prepare for, and successfully navigate, these unprecedented impacts. In this session, we will talk about the challenges this presents from the student and school perspective, along with recommendations to ease the strain.

Recorded on: Tuesday, September 12, 2023
Duration: 45 Minutes
Cost: FREE
Speaker: Carissa Uhlman

If you would like to request the webinar recap and supporting documentation, please complete the form on this page.

The 2024-25 FAFSA normally opens on October 1st – but not this year! Aside from a delayed release date in December, new FAFSA changes are on the way; are you ready?

Now is the time to plan, and Inceptia’s FAFSA toolkit has everything you need to get the word out about FAFSA completion. This half-hour session covers everything you need to know about our FREE turnkey resources, including:

• Checklists
• Web banners
• Postcards, emails, and posters
• Even a verification video and more!

Let us help you round out (or build!) your FAFSA communication plan this year!

Recorded on: Tuesday, April 11, 2023
Duration: One Hour
Cost: FREE
Speaker: Carissa Uhlman

 

If you would like to request the webinar recap and supporting documentation, please complete the form on this page.

To say that student loan repayment has seen a lot of changes this year is an understatement! It’s a lot to digest for fin aid pros, let alone graduating students or those who are preparing to finally enter repayment after a nearly three-year hiatus. Inceptia can help by providing expert guidance and plain language info to decode student loan repayment.

In this student-centered session, we will cover what you absolutely need to know about repayment, including:

• Newly announced (Nov. 22) extension to the repayment pause
• Changes to loan repayment plans and forgiveness options
• How to save time and money throughout the life of loan repayment
• How to choose a repayment plan that fits individual lifestyles and income
• Options to avoid default and delinquency

This free webinar is a great way for students (and staff!) to hear exit counseling concepts and have questions answered by an expert. We encourage you to extend this invitation to anyone who may benefit from this valuable session.

Recorded on: Wednesday, November 16, 2022
Duration: One Hour
Cost: FREE
Speaker: Michelle Greco and Dr. Kohle Paul

If you would like to request the webinar recap and supporting documentation, please complete the form on this page.

Whether students are just starting out or a non-completer that wants to earn a certificate or degree to improve their lifestyle, or change the trajectory of their career, increasing their education will improve their livelihood and their communities’ workforce. Connections get to the heart of the matter. Is it money, lack of knowing next steps, life, or something else? If you can determine what’s holding them back, you can help them complete their education.

Join us to hear how Michelle Greco from Delgado Community College and Dr. Kohle Paul from Gwinnett Technical College have implemented student outreach programs to connect with targeted students to increase persistence of new and returning students.