Return to Repayment Outreach

Return to Repayment
Outreach
Proactive outreach to remind student loan borrowers of resuming repayments.
Return to RepaymentReturn to Repayment Mobile
Reach out to your borrowers to offer information and answer critical questions related to the CARES Act and student loan legislation so they can successfully resume repayment.
Early Engagement Equals A Better Outcome
Proactive outreach to borrowers to remind them of resuming repayments and determining if there are any additional challenges that will put them on the right track for successfully fulfilling their repayment obligations without falling behind.
Personalized Contact
Through a variety of methods, Inceptia counselors will reach out to your student borrowers to remind them of the resuming payments and answer any questions they may have.
Thoughtful Counseling
Our highly-trained counselors have a deep concentration of loan repayment and soft skills training to help student borrowers understand their repayment requirements and determine their next best steps for their financial situation and changes that have occurred since repayment was suspended.
Reporting
Keep track of students contacted and how with easily accessible reports on number of contacts sent by each method, open rate and if contact was made.
Preparing Your Office for Repayment
On-Demand Webinar
Reengaging Student Borrowers: Starting over for the best possible outcome.
Repayment Toolkit
Take advantage of these free resources to share with students and families to help them enter repayment with a better understanding of their next steps and options.

Beyond Exit Counseling
Getting to Know Student Loans
Repayment Rescue
Student Loan Forgiveness & Consolidation
A New Set of Repayment Challenges
Visit the Managing Your CDR e-guide to learn more about the key impacts of resuming repayment and how to help borrowers prepare.
 
 
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Outreach

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Default Prevention

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Grace Counseling

Grace Counseling
Outreach
Connect with borrowers about the repayment process to launch a successful financial future.
Grace CounselingGrace Counseling Mobile
Through Grace Counseling Outreach, we connect with students during the critical grace period, educating them on repayment and their options. Reaching out to students no longer enrolled at least half-time helps solve potential issues and keeps your cohort default rate intact.
First we make contact
  • Using a proprietary strategy, our highly trained counselors (including bi-lingual) conduct outreach to the borrower within a 45-day period.
  • If the borrower is difficult to locate, we conduct extensive skip-tracing strategies to obtain viable contact information.
We provide advice and counsel
  • Once contact is made, we educate them about the repayment process.
  • Direction on their repayment options.
  • Knowledge of their rights and responsibilities.
  • Answers to their repayment questions.
  • Access to web resources including Federal Student Aid and Inceptia’s comprehensive Student Knowledge HQ
  • A toll-free number as a lifeline for future questions.
Quality and Security

The security of all data and the privacy of the student borrowers are protected to the utmost.

  • All contacts and communication monitored for accuracy, service and compliance.
  • Secure website for uploading data and reviewing reports
  • Secure website for uploading data and reviewing reports
  • TECH LOCK® Certified Service Provider, a nationally recognized data and security certification

 
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Outreach

Repayment Counseling
Outreach
Guide your students back to successful repayment and improve your school’s default rate.
Default Prevention OutreachDefault Prevention Outreach Mobile
Our proven and effective Repayment Counseling Outreach is the first solution to base resolution fees solely on borrowers actually resolved in full. Only Inceptia offers an outreach solution with unlimited outreach attempts, taking as much time as needed to resolve each borrower’s situation.
Positive Outreach. Personal Approach.

We approach outreach with the philosophy of respect toward the borrowers, helping to relieve their anxiety, making the process easier as we show them the path to successful repayment.

  • Personalized solutions, specific to the needs of each borrower
  • Warm transfer to the servicer – this is very important as we work as an advocate for the borrower to the servicer
  • Industry-best online financial education tools provided to help educate the borrower
Proactive Tools

You have the power to track the progress of your school’s delinquent portfolio, getting a full, holistic view of its performance. Inceptia provides the most comprehensive reporting suite in the industry.

Quality and Security

The security of all data and the privacy of the student borrowers are protected to the utmost

  • All contacts and communication monitored for accuracy, service and compliance.
  • Secure website for uploading data and reviewing reports
  • TECH LOCK©: Certified Service Provider, a nationally recognized data and security certification
 
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Repayment Wellness

Repayment
Wellness
Connecting with students to innovatively guide them to repayment success.
Default PreventionDefault Prevention Mobile
Over 35 years of extensive experience enables us to develop a proven plan that will guide students to a path of success by creating knowledgeable borrowers that are equipped to manage debt and help you manage your default rates.
Return to Repayment Outreach
Proactive outreach to remind student loan borrowers of resuming repayments.
Repayment Counseling Outreach
Guide your students back to successful repayment and improve your school’s default rate.
Grace Counseling Outreach
Connect with borrowers about the repayment process to launch a successful financial future.
Repayment Toolkit

Take advantage of these free resources to share with students and families to help them enter repayment with a better understanding of their next steps and options.

Getting Ready for Student Loan Repayment
Getting to Know Student Loans
Repayment Rescue
Student Loan Forgiveness & Consolidation
A NEW SET OF
REPAYMENT CHALLENGES
Visit the Managing Your CDR e-guide to learn more about the key impacts of resuming repayment and how to help borrowers prepare.
 
PREPARING YOUR OFFICE FOR REPAYMENT

 
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