Return to Repayment Outreach Return to Repayment Outreach Proactive outreach to remind student loan borrowers of resuming repayments. Reach out to your borrowers to offer information and answer critical questions related to the CARES Act and student loan legislation so they can successfully resume repayment. Early Engagement Equals A Better Outcome Proactive outreach to borrowers to remind them of resuming repayments and determining if there are any additional challenges that will put them on the right track for successfully fulfilling their repayment obligations without falling behind. Personalized Contact Through a variety of methods, Inceptia counselors will reach out to your student borrowers to remind them of the resuming payments and answer any questions they may have. Thoughtful Counseling Our highly-trained counselors have a deep concentration of loan repayment and soft skills training to help student borrowers understand their repayment requirements and determine their next best steps for their financial situation and changes that have occurred since repayment was suspended. Reporting Keep track of students contacted and how with easily accessible reports on number of contacts sent by each method, open rate and if contact was made. Preparing Your Office for Repayment On-Demand Webinar Reengaging Student Borrowers: Starting over for the best possible outcome. Repayment Toolkit Take advantage of these free resources to share with students and families to help them enter repayment with a better understanding of their next steps and options. Beyond Exit Counseling Getting to Know Student Loans Repayment Rescue Student Loan Forgiveness & Consolidation A New Set of Repayment Challenges Visit the Managing Your CDR e-guide to learn more about the key impacts of resuming repayment and how to help borrowers prepare. Talk to us We'd love to answer any questions you may have and provide assistance with a demo or other information. Request a demo Request a product sheet Ask a question First Name * Last Name * Title * Organization/Institution * Email * Phone State * --None-- AK AZ AR AS CA CO CT DE DC FL GA GU HI ID IL IN IA KS LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND MP OK OR PA PR RI SC SD TN TX TT UT VT VA VI WA WV WI WY Message * Required fields Find my representative
Grace Counseling Grace Counseling Outreach Connect with borrowers about the repayment process to launch a successful financial future. Through Grace Counseling Outreach, we connect with students during the critical grace period, educating them on repayment and their options. Reaching out to students no longer enrolled at least half-time helps solve potential issues and keeps your cohort default rate intact. First we make contact Using a proprietary strategy, our highly trained counselors (including bi-lingual) conduct outreach to the borrower within a 45-day period.If the borrower is difficult to locate, we conduct extensive skip-tracing strategies to obtain viable contact information. We provide advice and counsel Once contact is made, we educate them about the repayment process.Direction on their repayment options.Knowledge of their rights and responsibilities.Answers to their repayment questions.Access to web resources including Federal Student Aid and Inceptia’s comprehensive Student Knowledge HQA toll-free number as a lifeline for future questions. Quality and Security The security of all data and the privacy of the student borrowers are protected to the utmost. All contacts and communication monitored for accuracy, service and compliance.Secure website for uploading data and reviewing reportsSecure website for uploading data and reviewing reportsTECH LOCK® Certified Service Provider, now part of Clearwater: Certified Service Provider, a nationally recognized data and security certification Talk to us We'd love to answer any questions you may have and provide assistance with a demo or other information. Request a demo Request a product sheet Ask a question First Name * Last Name * Title * Organization/Institution * Email * Phone State * --None-- AK AZ AR AS CA CO CT DE DC FL GA GU HI ID IL IN IA KS LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND MP OK OR PA PR RI SC SD TN TX TT UT VT VA VI WA WV WI WY Message * Required fields Find my representative
Outreach Repayment Counseling Outreach Guide your students back to successful repayment and improve your school’s default rate. Our proven and effective Repayment Counseling Outreach is the first solution to base resolution fees solely on borrowers actually resolved in full. Only Inceptia offers an outreach solution with unlimited outreach attempts, taking as much time as needed to resolve each borrower’s situation. Positive Outreach. Personal Approach. We approach outreach with the philosophy of respect toward the borrowers, helping to relieve their anxiety, making the process easier as we show them the path to successful repayment. Personalized solutions, specific to the needs of each borrowerWarm transfer to the servicer – this is very important as we work as an advocate for the borrower to the servicerIndustry-best online financial education tools provided to help educate the borrower Proactive Tools You have the power to track the progress of your school’s delinquent portfolio, getting a full, holistic view of its performance. Inceptia provides the most comprehensive reporting suite in the industry. Quality and Security The security of all data and the privacy of the student borrowers are protected to the utmost All contacts and communication monitored for accuracy, service and compliance.Secure website for uploading data and reviewing reportsTECH LOCK©: Certified Service Provider, a nationally recognized data and security certification Talk to us We'd love to answer any questions you may have and provide assistance with a demo or other information. Request a demo Request a product sheet Ask a question First Name * Last Name * Title * Organization/Institution * Email * Phone State * --None-- AK AZ AR AS CA CO CT DE DC FL GA GU HI ID IL IN IA KS LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND MP OK OR PA PR RI SC SD TN TX TT UT VT VA VI WA WV WI WY Message * Required fields Find my representative
Repayment Wellness Repayment Wellness Connecting with students to innovatively guide them to repayment success. Over 35 years of extensive experience enables us to develop a proven plan that will guide students to a path of success by creating knowledgeable borrowers that are equipped to manage debt and help you manage your default rates. Return to Repayment Outreach Proactive outreach to remind student loan borrowers of resuming repayments. Learn More Repayment Counseling Outreach Guide your students back to successful repayment and improve your school’s default rate. Learn More Grace Counseling Outreach Connect with borrowers about the repayment process to launch a successful financial future. Learn More Repayment Toolkit Take advantage of these free resources to share with students and families to help them enter repayment with a better understanding of their next steps and options. Getting Ready for Student Loan Repayment Getting to Know Student Loans Repayment Rescue Student Loan Forgiveness & Consolidation A NEW SET OF REPAYMENT CHALLENGES Visit the Managing Your CDR e-guide to learn more about the key impacts of resuming repayment and how to help borrowers prepare. PREPARING YOUR OFFICE FOR REPAYMENT On-Demand Reengaging Student Borrowers: Starting over for the best possible outcome. Find My Representative